Description of Professional Services
During Business Hours, Vendor shall staff the Help Desk with no fewer than __ [number] technicians. Through such technicians, Vendor shall exercise reasonable efforts to resolve computer and software malfunctions and user errors promptly, in response to Customer technical support requests.
Throughout the term of this Agreement, Vendor shall: (a) make __ [number] Consultants available to Customer during Business Hours to assist with system integration; and (b) produce a system development report __ or more days after the end of each calendar _____ [month or quarter], providing detailed descriptions of system development progress.
Vendor shall write an employee benefits software application that conforms to the technical specifications set forth in Attachment __ (the “Software”).