Description of Professional Services

Description of Professional Services


During Business Hours, Vendor shall staff the Help Desk with no fewer than __ [number] technicians. Through such technicians, Vendor shall exercise reasonable efforts to resolve computer and software malfunctions and user errors promptly, in response to Customer technical support requests.

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Throughout the term of this Agreement, Vendor shall: (a) make __ [number] Consultants available to Customer during Business Hours to assist with system integration; and (b) produce a system development report __ or more days after the end of each calendar _____ [month or quarter], providing detailed descriptions of system development progress.

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Vendor shall write an employee benefits software application that conforms to the technical specifications set forth in Attachment __ (the “Software”).